About ReTell

We work to help professional businesses of all sizes, from the FTSE 100 to SMEs and people at home to improve their efficiency, effectiveness and productivity on the telephone.

Business people acknowledge that it would help them to be able to review the quality of the calls in their business. Sometimes a customer calls in to say that something that they have been promised has not happened; or staff spend your valuable time retelling a colleague about a conversation that they have had.

The "retelling" of this information in an accurate and easy way would add to the profitability of any business. Retell's target is to try to help businesses to do this through the advice about, and the manufacturing and supply of telephone recording and monitoring equipment and other closely related equipment such as business class answering machines.

History of Retell

Retell started to manufacture telephone recording equipment in 1986 and has grown continuously, changing premises 4 times to cope with the expansion. The initial demand was from self employed telephone sales trainers. Over the years liberalisation of the recording market and the acceptance of recording as a way to improve customer service through training has increased demand.

The increasingly litigious soceity in which we now live means that the recording market will grow significantly as more and more businesses take steps to protect themselves against disputes. Retell has a range of products to cover every market sector and a solution that ensures our customers will benefit from the knowledge and experience we have gained over the last 17 years.