High quality call recording software - 957 Adv £249.99 +VAT
(£293.74 inc VAT)

What our customers say about the 650 Intelligent Recording Interface and the 957Adv:

"That sound quality is soooo good! I am very impressed."

Debbie Smyth - Siemens

"We were trying to record with other connectors but we had problems with the sound balance between the agent and the customer. When we put in the Intelligent Recording Interface all those issues went away, and we can hear both the customer and the agent very clearly indeed."

Channel Strategy Contract Call Centre

Main Features of the Software

• Screen shots are at the bottom of this page
• PC telephone recorder gives high quality digital recording direct to the hard disk of your PC
• Easy search by time, date & call duration
• Add notes to each recording, search by any string of letters
• Save recordings to individual named files
• Highly compressed recordings saves the space on your hard drive
• Neither the recording nor the compression use a noticable amount of the processor's resources
• Up to 800hrs recording per Gb
• Record to your own PC's hard disk, or to a network drive or your server
• One phone connects to one PC to record, although the recordings can be saved centrally.
• Easy for a supervisor to listen to any call by any agent by looking in one folder
• Make recordings directly as WAV files so that anyone can listen to them
• You can choose to encrypt recordings for security
• Encrypted recordings can be converted to WAV files with a password
• Recordings can then be emailed
• Download a trail version from our downloads page

Main Features of the Way the Telephone and PC are Connected

Supplied with Retell's Intelligent Recording Interface (IRI) Listen for yourself to the sound quality
No compatibility worries. Gives perfect recordings from your telephone or turret whatever your telephone system, headset or handset
A breakthrough in call recording technology
Offers the best audio quality of any method of connecting to the telephone in the world and is used in professional broadcasts
Perfect balance between the two people talking, as connection is made to both the microphone and loudspeaker in the handset or headset
Will always give perfect recordings from your headset or handset however the microphone or loudspeaker are wired as it has a 6 way selector for all types of headsets or handsets and for use with any telephone or turret
Noise free ‘agent observe’ recordings, without any sound from the supervisor mixed in with the recordings of the agent and the customer
Some phones are live even when they are on hook. Simple recording connectors send any signal they receive to the recorder, meaning that you can get recordings due to noise in the room. The Intelligent Recording Interface prevents starting of recording by room noise when the phone is on hook because its microprocessor can detect when a call is in progress
Privacy button (lockable mute) with LED
In use indicator light, shows when you are on a call, even if you are not talking. Stops people interrupting you when you are listening on the phone
Compatible with all handsets or headsets that plug in with the common RJ11. We can custom make cables for you if your headset or handset uses different kinds of plugs, please ask us
On/off hook detection
The IRI can adjust the volume of the customer in your handset/headset to a comfortable level, even if your telephone does not have this facility
Adjustable record level for each side of the conversation for fine tuning of recording quality
Stereo cable plugged into the mono socket sends a control tone to the software that starts and stops the software in synchronisation with the telephone being on and off hook. In this mode the software does not start and stop under VOX (when it hears noise), but rather under the control of the microprocessor in the IRI. This means that long calls are not normally split into two just because both parties stop talking (which can happen with software that stops and starts under VOX), and if the phone is hung up and a new call started, the two calls are not joined together

PC requirements:

• Windows 95, 98, ME, 2000 or XP with at least a pentium 500 Mhz processor or similar. At least 128Mb RAM Sound card and speakers. At least 1Gb spare hard disk space.
• For storage of recordings we recommend network connection speeds of no less that 100Mbs. We recommend that the maximum number of users recording into the same folder does not exceed six and that the maximum default recordings folder be no greater than 3Gb in size. Retell always recommends that you backup and archive your recordings on a regular basis.
• We recommend installation of all Windows© critical updates on the computer that you wish to run Retell's call recording software on.

Included:

• Call Recording Software (Professional Version)
• Intelligent Recording Interface
• USB lead to power for the IRI from the PC and a power supply to power for the IRI from the mains. (You can use either)
• Stereo cable to connect the IRI to the line in socket of the soundcard
• Instructions

Screen Shots: