Aftersales technical Support

We are happy to try to help you by telephone on 0871 872 4257 or by email to . However please help us to help you. Most telephone calls that we receive are about products that do not turn out to be faulty, there is just some issue with how to set the equipment up. From experience it is very much easier to help you over the phone if you have the equipment all set up as far as possible in front of you. Also it is much easier to help the person who has had the issue with the equipment, rather than a third person who does not really know what the issue is.

If the equipment has to be returned to us please make sure that it is well packed, sent by a delivery method that requires a signature by us (we do not want to be blamed if the carrier looses your equipment!) and include a note of your name and address and proof of purchase date (some of our products have a one year guarantee, some have a two year guarantee). It may be easier for you to download and fill in our Returns
Advice Note</a> in Word although it is not a requirement.

Right click the "download" link below, and then select "save target as..."
Returns Advice Note in Word download (24Kb)

We know that calling different companies' technical helpdesks can be very frustrating with long queues, or perhaps the phone not being answered at all. We want to try to make your experience of telephoning us as pleasant as possible.

Of course it is always possible that many people will try to telephone at the same time which means that it is physically impossible for your call to be answered by a real person immediately. If someone is available when you call our technical support, which is our target, they will answer the phone directly. If all the lines are in use, you will get an answering machine. Please leave your contact details on the answering machine and you will be called back as soon as possible, probably within an hour or two at the maximum. If your call is answered by an auto attendant that says "thank you for calling Retell, press 1 for sales, 2 for technical support etc.", then press 2 for technical support and what is written above still applies.

The technical support that you get before you order will be the same throughout the life of the product. This is backed by the many complimentary testimonials we get from existing customers.

"I am the quality manager, and I have done quality for a long long time, and the level of service that Retell gave us was absolutely superb. I don’t pay compliments if I don’t get the level of service."

Brian Wilson Ray Chapman Volvo

"We have found the telephone service and support at Retell matches the quality of the product and consequently have no hesitation in recommending Retell and their products."

P Newton - Director. Smiths (Cheadle) Ltd

D Todd - Channel Strategy Ltd