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Presales technical Support
It is as important to us as it is to you that you get the
right product. We have tried on this website in either the
pages on each product, or by downloading
the manuals, to
give you
all the information that you will need. But whatever
it is that you want to make sure about please contact
us by email at or
telephone us on 01932 730890 to ask any technical question
that you want. We also welcome
your
feedback as to how we can improve this website or our service
so please let us know at
We know that calling different companies' technical helpdesks
can be very frustrating with long queues, or perhaps the
phone
not
being answered at all. We want to try to make your experience
of telephoning us as pleasant as possible.
Of course it is always possible that many people will try
to telephone at the same time which means that it is physically
impossible for your call be answered by a real person immediately.
If someone is available when you call our technical support,
which is our target, they will answer the phone directly.
If all the lines are in use, you will get an answering machine.
Please leave your contact details on the voice mail and you
will be called back as soon as possible. We aim to return
calls within two hours at the maximum, but normally much more
quickly. If your call is answered by an auto attendant that
says "thank you for calling Retell, press 1 for sales,
2 for technical support etc.", then press 2 for technical
support and what is written above still applies.
The technical support that you
get before you order will be the same throughout the life
of the product. This is backed
by the many complimentary testimonials we get from existing
customers.
"I am the quality manager, and I have done quality
for a long long time, and the level of service that Retell
gave us was absolutely superb. I don’t pay compliments
if I don’t get the level of service."
Brian Wilson Ray Chapman Volvo
"We have found the telephone service and support at Retell
matches the quality of the product and consequently have
no hesitation in recommending Retell and their products."
P Newton - Director. Smiths (Cheadle) Ltd
"Retell's
support on the product through the roll out process was superb."
D Todd - Channel Strategy Ltd
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